Help › Account and problems

Why am I not getting emails?

For everyone

Most missing emails are in spam or sent to a wrong address.

1. Check your spam or junk folder.
2. Ask your owner to check that your email address is right on the Users tab.
3. Owners: make sure Assignment emails are turned on in Setup.

More in “Account and problems”

• How do I change my password or phone number?
• How do I change my plan or update my card?
• How do I cancel or close my account?
• Why doesn’t my work show up as “mine”?
• What if we are running out of photo space?

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