Help › Maintenance and repairs

How do I approve a problem report from a visitor?

For owners and office staff

Reports wait in Maintenance → Needs approval. The number beside the tab and the Needs attention list tell you when one is waiting.

1. Open the Maintenance tab and choose Needs approval.
2. Click a report. You can fix the wording, choose the location, set the priority and assign it.
3. Click Approve to turn it into a normal open maintenance task, or Delete report to remove it (for example, spam or a duplicate).

Tip: Save changes keeps it waiting while you decide.

More in “Maintenance and repairs”

• How do I report something broken?
• How do I update or finish a repair?
• How do I set up repeating maintenance, like filters?
• How do I see all the repairs for one building?
• How do I let visitors report problems with a QR code?

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